You want to describe what you see to your technical support team but she’s not getting it.
If only you can show her what you see on YOUR screen.
Using screen capture applications, you can do that and your tech support person can quickly help you solve the issue. It is pretty straight forward, just follow the steps here.
Using screen captures helps you get your points across clearly so you don’t have to spend time describing it and risk mis-communication.
So here’s a one-min video I just put up.
It’s pretty straightforward to do that but if you need a little help, here’s a animated image that’ll show you how you can do that too.